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CRM

How to Create a Salesforce Approval Process

By CRM, Salesforce CRM

A Salesforce approval process is a very useful tool in Salesforce to limit quotes, opportunities, or other changes that may require a manager’s intervention to make it active.  For instance, you may want to have an opportunity “approved” if the value is over $5,000.  Maybe a quote or the win could also be limited to an approval.  What’s really nice is that the option to add the approvals as a related list is also there so you can see the history of the particular record.

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Dynamics 365: Duplicate Detection Rules

By CRM, Microsoft Dynamics CRM 2 Comments

Duplicate detection is a must-have feature that helps keep your data accurate and clean.  This makes workflows run more reliably, imports go smoother, and data more reliable.  Below, you’ll find a guide to creating new Duplicate detection rules, which define the parameters by which duplicates are identified. Microsoft has posted a guide on duplicate detection rules as well. Read More

Zoho vs. Dynamics 365 : The Pros and Cons – Part 1

By CRM, Microsoft Dynamics CRM, Zoho CRM No Comments

This essay looks at  Zoho vs. Dynamics 365. It is written in two parts by Gene Marks of The Marks Group. We currently serve hundreds of Microsoft Dynamics and Zoho clients and provide training, consulting and implementation services to help our clients use these products.  So is Dynamics better than Zoho? Is Zoho better than Dynamics? That’s up to you to decide. Here are the pros and cons of Zoho vs. Microsoft Dynamics, based on our experience as partners.

Let’s start with Zoho. Read More

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