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Dynamics 365: Migrating to a New CRM? Deduplicating & Cleansing your Data

By Microsoft Dynamics CRM No Comments

Migrating to new CRM software is the perfect time to address any imperfections with your data. Microsoft Dynamics, as well as other CRM’s on the market, have tools available that make it easier to go through the review and cleansing process.

Below you’ll find best practices suggested for cleaning and maintaining your data.

Finding and Removing Duplicate Records

Duplicate records can be inadvertently be created during high paced times. Set-up the “Check for Duplicates Wizard” to run a bulk clean up job to find and remove the duplicate records.

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Adding Lightning Notes and Files to the Page Layout

By CRM, Salesforce CRM No Comments

After enabling Notes and configuring any feed tracking, you will want to add the related lists to your organization’s page layouts.

First make a list of all areas you want users to have the ability to add, edit, and view Notes and/or upload Files.  For example you may want to utilize Notes and Files on Accounts, Opportunities, and Orders but nothing else.  From the page layout in Object Manager, you can configure the visibility and location.  If you use more than one layout (e.g., with different record types), be sure to make the changes to every layout you want Notes and Files accessible.

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A Fresh Look for Zoho CRM!

By CRM, Zoho, Zoho CRM No Comments

Zoho recently made some changes to the User Interface (UI) of CRM. You might not see the difference yet, as you’ll have the option of switching back and forth between the old and new looks until May 15, 2020. That gives you plenty of time to practice and get used to the new look and feel!

The changes made to the Zoho CRM interface are mostly cosmetic – they are designed to enhance and streamline your experience by simplifying the layout and organization. The Home page and each module page will look the same, the changes are in the records.  

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