Sometimes in our CRM, we add another field where we can enter a phone extension for our contacts and Leads. Did you know that if you enter the phone number with its extension in the phone field, zoho crm will dial the extension too? The trick is to separate the phone number and extension by a “,” – so it should look like 800-555-1212,112. Phone systems interpret the “,” as a pause. You may need to enter two commas for it to work correctly. Try it!!
