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Linking Emails to Contact Roles in Zoho CRM Deals

By December 5, 2023No Comments

Zoho CRM deals often involve multiple contacts. Since it is important to track communications related to a Zoho CRM deal, this blog will cover how to link emails directly to contact roles in deals. This functionality not only streamlines your communication workflow but also ensures that every interaction is logged and accessible within the context of specific deals and associated contact roles.

How to Link Emails to Contact Roles in Zoho CRM Deals

1. Access the Deals Module: Navigate to the Deals module where you manage your sales opportunities.

2. Select the Relevant Deal: Choose the specific deal for which you want to link emails to contact roles.

3. Navigate to Contact Roles: Within the deal page, find the Contact Roles related list. Here, you’ll find a list of individuals associated with different roles related to the deal.

4. Link Emails to Contact Roles: While viewing the details of a particular contact role, look for the option to link emails. Zoho CRM provides a user-friendly interface that allows you to associate emails directly with specific contact roles.

5. Select Corresponding Emails: Choose the relevant emails from your inbox or sent items that pertain to the selected contact role. Linking emails provides a clear timeline of communication associated with that role.

6. View Communication History: As you link emails to contact roles, Zoho CRM automatically updates the communication history within the deal. This consolidated view enables you to track the progress of interactions and ensures that no crucial communication is overlooked.

Here is a video from Zoho showing the full process for linking emails.

Benefits of Linking Emails to Contact Roles

1. Enhanced Visibility: Linking emails to contact roles provides a centralized location for all communications related to a specific deal. This visibility is invaluable for sales teams and anyone involved in managing customer relationships.

2.  Improved Collaboration: When team members can easily access the communication history linked to contact roles, collaboration becomes more effective. This is particularly beneficial in situations where multiple team members are engaged in different aspects of a deal.

3.  Audit Trail for Accountability: The linked email feature serves as an audit trail, offering a detailed account of communication activities. This is crucial for accountability, internal reviews, and understanding the dynamics of the sales process.

Incorporating the practice of linking emails to contact roles within Zoho CRM deals is a game-changer for businesses aiming to enhance their customer relationship management. This feature not only simplifies the organization of communication but also empowers your team with a comprehensive view of the interactions shaping each deal. Embrace this functionality to foster stronger client relationships, streamline workflows, and elevate your communication strategy within Zoho CRM.

Did you know The Marks Group is offering Zoho CRM Admin training? Check out our Events page to sign up!  Also, don’t forget to check out our Zoho Training Video library on our YouTube channel for more assistance with Zoho CRM and many other Zoho products! Feel free to contact us at with any questions or if you need Zoho support. Feel free to comment below. We’d love to hear your thoughts!

Dena Falek

Author Dena Falek

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