Dynamics 365

At The Marks Group we are Microsoft certified to implement, customize, integrate and most importantly train you how to best use these Microsoft 365 applications:

Dynamics 365 Sales

Increase revenue while reducing acquisition cost using intelligent insights, sales CRM, and business processes. Reduce distractions and know where to prioritize to maximize performance in fast-paced sales environments. Work smarter, be more productive, and collaborate through sales management software.

Dynamics 365 Marketing

Get a comprehensive view of your customers across sales and marketing, providing a new understanding of their journey. Anticipate customer needs, uncover insights, and personalize across all touchpoints. Align sales and marketing activities to extract more customer value. Sell faster and more efficiently—while creating and measuring marketing ROI. Support your digital transformation strategy with the experience and innovation of Microsoft and Adobe—at a global scale.

Dynamics 365 Customer Service

Minimize customer effort, proactively address issues, and deliver more personalized, seamless service. Give agents the knowledge they need to deliver faster, more consistent service. Anticipate and react quickly to customer, business, and market demands using a customer service

Dynamics 365 Field Service

Automatically optimize schedules, reallocate resources quickly during escalations, improve first-time fix rates, and simplify dispatching for field service companies. Provide real-time customer insights and guidance, use barcode and RFID readers, and process work orders from mobile apps. Go from a traditional break-fix repair model to never-fail service model by integrating Microsoft IoT. Automate troubleshooting and remote fixes so a technician is dispatched only when necessary.

Dynamics 365 Customer Insights

Give your frontline employees easy access to intelligent insights on how to best serve your customers. Get a 360-degree view of your customers to predict their needs and optimize the customer experience. Get marketing, sales, and service teams on the same page through a single, easy-to-reference dashboard.