Megan Hagedorn No Comments

Dynamics 365: Install Voice of the Customer for Version 9

We recently received a few questions about Voice of the Customer for D365 version 9, and I was investigating when I noticed our V0C solution was outdated. Every attempt to install the latest version failed, for no apparent reason.  Thanks to this blog post, I was able to figure out the issue.  Keep reading for step-by-step instructions to update VoC for version 9. Read more

Megan Hagedorn 4 Comments

Dynamics 365 – What to do When VoC Survey Responses Aren’t Being Received

If you’re a user of the Voice of the Customer feature in Dynamics, you might know that Microsoft Azure occasionally acts up and prevents survey responses from being received & visible in Dynamics. You wait hours for survey responses that should be there, but just…aren’t. Thankfully, there’s a way for us to go in the back and kick the service into action again. Read more

Megan Hagedorn 3 Comments

Dynamics 365 – Two Ways to View VoC Survey Responses

When I first started using Voice of the Customer (VoC) Surveys, I was under the impression that you could only view survey responses by clicking into each individual survey response. This is great if you need to drill down into a specific survey response (eg. Investigating low customer satisfaction scores), but so painful for broader analysis! Thankfully, there’s a decent out-of-the-box report called ‘Survey Summary’ that we can use–and it’s a good template to start from for a customized report. In this tip, we’ll walk through each method to view the responses. Read more