Keeping your data clean is an important task. One way to keep Detail or Profile records clean is to check on what Types have been created and how many records for each. The default Detail(Profile) types are E-mail Address and Web Site. Others are defined by you when you configure a new Detail record. Read more
When reviewing the health of your data in general or when doing an email merge, it can be helpful to check for duplicate email addresses. Read more
You can merge a document template for a single object (e.g., Account, Contact, Lead, etc.) or you can perform a mass mail merge using records from a view. Accounts, contacts, leads, cases, opportunities, and custom objects are supported. If the custom object has a master-detail relationship with opportunities, the primary contact for the opportunity is selected by default. Read more
After you have created a Merge Template in Word with the proper merge fields, it will need to be uploaded to Salesforce. Administrators and users with the “Manage Public Templates” permission can upload completed Microsoft Word mail merge templates to Salesforce to make them available for use. Read more
When you send the same correspondence to customers in an ongoing basis, Merge Templates can be of great assistance. Create a merge document in Word 2007 or higher and upload it to Salesforce. When merged, data will populate the fields you have included in the template and send the full merged document to the user via email. The user can then print it out. Read more
Text messages can be sent to any phone number located in the Phone1, Phone2 and Phone3 fields. The Extension fields for each will be used to store the phone’s server provider. Read more
When using GoldMine for email, you can insert Facebook, LinkedIn, and Twitter icons into your signature template. The image files need to be stored in a folder on a shared drive; usually the GoldMine drive. Read more
Adding Hyperlinks to websites and network files is an excellent way to keep your workflows smooth. Having them contained in the notes section of the activity makes it easy to access them. Read more
The Kanban view is available for almost any object from a list view. One of the objects not available is the Task object. Kanban view gives you a great look at records, grouped together in pipeline like view.
To switch to Kanban view from a List view, click the View toggle button (#7 below) and choose List or Kanban.
Here is an overview of the Kanban View for Opportunities.
- The name of the object you are viewing
- Button to toggle from regular list view and the Kanban view.
- Button to filter records being viewed
- Search for records in the current view
- Records separated by Record Type
- Records are grouped into columns base on stage, status, etc.
- Button to adjust settings for the Kanban view such as columns and summaries
- Click and drag records to different columns to easily organize the list
- Yellow Alert icon will be different for each object. In this example it is telling the user the Opportunity has not been ‘touched’ or does not have a pending task.
Some Considerations for Kanban Views are:
- The Kanban view displays a maximum of 200 cards.
- Kanban cards display a maximum of four fields.
- Summaries can be created only for numeric and currency fields that aren’t roll-up summary or formula fields.
- If a record has a null value for the Group By field, it doesn’t appear in the Kanban view.
A new feature in Salesforce Lightning Winter ’19 are the Display Density settings which controls the amount of white space seen on the pages. There are two options:
The first is the “Comfy” setting which has more white space between Salesforce elements such as fields and related lists. The label for fields is located at the top of each value. Existing organizations will have this setting as the default. The Comfy setting looks like this:
The second is the “Compact” setting which has less white space so more elements fit onto the viewing page. The label for fields is located at the side of each value allowing for up to 30% more information to be seen. The Compact setting looks like this:
To change the Density setting, click on your username in the top right corner of the page and choose “Comfy” or “Compact” under the Display Density section.