For more than 10 years, HEAT has been the worldwide standard for service and support software. Customers and analysts alike agree that HEAT is the most comprehensive suite of help desk software available on the market today. In fact, HEAT has received the Users Choice Award for the third consecutive year.
Let HEAT and other add-on modules help you gain control of your service and support issues. Best of all, HEAT is easy-to-use, highly customizable and affordable!
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- Request a HEAT Demo from the Marks Group
- See Heat 9.0 in action!
- Request a Trial Version of HEAT
- Click here to view a Flash Intro to HEAT
- Click here for a HEAT Brochure (.pdf)
- More HEAT product information
HEAT products include the following:
HEAT Service & Support helps you meet your service level agreements with confidence! HEAT has built-in best practices that help you set up processes to manage even the most complex service level agreements, and allow you to easily monitor and manage service level agreements with features like:
| Stop the Clock | Protect your SLAs with the ability to stop the clock. |
| Customer Groups | Organize your customers based on their service level agreements |
| Customer Business Process Rules | Automatically perform actions based on customer data |
iHEAT Provides technicians remote access to HEAT or HEAT PowerDesk over either network connections or dial-up access with no additional plug-ins required. Enables 24/7 remote access to core HEAT functionality, allowing technicians greater mobility and productivity. More Information (pdf)
HEAT Self Service™ - Installed on your server, HEAT Self Service allows employees and/or customers to log issues and answer their own questions without calling the support center; reducing call volume, boosting customer satisfaction and providing realized call center savings. More Information (pdf)
HEAT Plus Remote Support Suite provides SSL-encrypted sessions to protect remote support activities, and includes a remote incident resolution suite with remote control, real-time system information, chat, file transfer, and remote execute and reboot. An effective remote support solution will:
- Increase first-call resolution
- Shorten call times
- Instantly support customers on your network without deploying or maintaining client software
- More Information (pdf)
HEAT PowerDesk is an entry-level service and support automation solution designed specifically for growing businesses. Based on the award-winning HEAT® software, PowerDesk provides the specific features and functionality required by developing organizations. More Information (pdf)
HEAT Plus Knowledge allows you to leverage information assets from diverse business units across an organization, giving support technicians the information they need, exactly when they need it. More Information (pdf)
HEAT Asset Tracker reduces the complexity of asset management by monitoring: Inventory management - you can't manage your assets if you don't have an accurate inventory. HEAT Asset Tracker allows IT managers to quickly and accurately capture software- and hardware-related information on a variety of different platforms. More Information (pdf)
HEAT Plus Contact Center is an affordable, out-of-the-box interaction management solution that can be easily implemented within your existing infrastructure. More Information (pdf)
