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Read Gene’s Columns

Gene's columns appear bi-weekly in the American City Business Journals, Forbes.com as well as BusinessWeek.com.  Check Back often for new articles.

Article Title Publication Date
(The New York Times) This Week In Small Business: The Economy Stinks August 29, 2011
(FORBES) How To Configure Your Droid In Less Than 98 Hours August 29, 2011
(The New York Times) This Week In Small Business: Watching Armageddon From An Armchair August 22, 2011
(FORBES) Google Buys Motorola Mobility...And So Begins The Dark Ages August 22, 2011
(Huffington Post) 65 People Who Could Care Less About My Small Business August 17, 2011
(FORBES) Apple Is NOT That Valuable August 15, 2011
(The New York Times) This Week In Small Business: Downgrades, Upgrades, and Doing Business In Britain August 15, 2011
(Business Journals) Ribs and Profits: How To Grill Up Long Range Success August 12, 2011
(FORBES) Notes From The Sage Conference August 8, 2011
(FORBES) In Praise Of...The Netbook? August 1, 2011
(The New York Times) This Week In Small Business: Lessons In Negotiating August 1, 2011
(Huffington Post) 9 Reasons Why NOT Reaching A Debt Deal Is GOOD For Small Business July 26, 2011
(FORBES) Thank You Adobe. My Bank Account Will Soon Be Grateful July 25, 2011
(The New York Times) This Week In Small Business: Are Small Businesss The Answer? July 25, 2011
(The New York Times) This Week In Small Business: Everyone's Pointing Fingers July 18, 2011
(FORBES) 9% Unemployment? Blame Microsoft July 18, 2011
(Business Journals) Getting Butts In Joe's Chairs July 15, 2011
(The New York Times) This Week In Small Business: Fat, Flat, and Falling July 11, 2011
(The New York Times) This Week In Small Business: Worse Than We Think? July 5, 2011
(Huffington Post) What My Kids' Summer Jobs Taught Me About The Job Market July 5, 2011
(Huffington Post) 5 Things I Don't Understand About The Deficit June 29, 2011
(The New York Times) This Week In Small Business: A Union For Owners June 27, 2011
(FORBES) There's A Big Thing Missing From Microsoft's Office 365 June 27, 2011
(Business Journals) Go Video, Says The Coach June 24, 2011
(The New York Times) This Week In Small Business: How To Sell Out June 20, 2011
(FORBES) Would I Invest In Facebook? No Thank You June 20, 2011
(Huffington Post) Why I Am Not Anti-Boyfriend...And The President Is Not Anti-Business June 15, 2011
(FORBES) How Skype Could Be Microsofts Best Acquisition Ever June 13, 2011
(The New York Times) This Week In Small Business: Repeal The Tanning Tax June 13, 2011
(FORBES) What My Dad Taught Me About The Economy June 6, 2011
(The New York Times) This Week In Small Business: Is The Sky Falling? June 6, 2011
(The New York Times) This Week In Small Business: Oprah, Banks, and Credit Cards May 31, 2011
(FORBES) Homes Sales Down? Not For This Realtor. May 30, 2011
(The New York Times) This Week In Small Business: T.G.I.M. May 23, 2011
(FORBES) Why I Want To Marry Reid Hoffman May 23, 2011
(The New York Times) Get Your Party Hats On! May 16, 2011
(FORBES) Cloud Based Accounting For Small biz? We Don't Have An App For That May 16, 2011
(Business Journals) Looking For The Right Woman Or Smartphone? May 13, 2011
(FORBES) A Crash Course In CRM May 13, 2011
(FORBES) 6 Business Technologies That DON'T Work! May 9, 2011
(The New York Times) This Week In Small Business: Profiting With Osama, and Dealing With The Dollar May 9, 2011
(FORBES) The Cloud Is Turning Me Into... An Insurance Salesperson May 2, 2011
(The New York Times) This Week In Small Business: Putting POM Wonderful On The Map May 2, 2011
(FORBES) I Apologize To My Blackberry April 25, 2011
(The New York times) This Week In Small Business: The Ratings Go Down, But Will The Ceiling Go Up? April 25, 2011
(The New York Times) This Week in Small Business: Tax Day Today, Deficits Tomorrow April 18, 2011
(The New York Times) This Week In Small Business: The Shutdown and The Shutdown April 11, 2011
(The New York Times) This Week In Small Business: Democrats and Republicans Talk April 4, 2011
(FORBES) The 3 Killer Small Biz Apps Coming in 2012 April 4, 2011
(FORBES) Blackberry Made Me A Loser. But Could Microsoft Make Me A Winner? March 28, 2011
(The New York Times) This Week In Small Business: We Are Watching Japan, Libya, and Hugo Chavez March 28, 2011
(FORBES) Why I Won't Be At SXSW Next Year March 21, 2011
(Business Journals) The Right Way To Interview March 18, 2011
(The New York Times) This Week In Small Business: Startups Surge March 14, 2011
(FORBES) Your Project Failed? Don't Blame Microsoft. Blame Me. March 14, 2011
(The New York Times) This Week In Small Business: Charlie Sheen, Justin Bieber, And A New Pizza Strategy March 7, 2011
(Forbes) Raising A Daughter? Then You Are PERFECT For Groupon! March 7, 2011
(Business Journals) I'm Not A Jerk But Sometimes I'm An Idiot March 4, 2011
(The New York Times) This Week In Small Business: Buy Bacon, Not Gold February 28, 2011
(FORBES) How Amy Promotes This Old House February 28, 2011
(The New York Times) This Week In Small Business: With John Stewart and Stephen Colbert! February 22, 2011
(FORBES) How President Obama's 2012 Budget Will Improve My Sex Life! February 21, 2011
(Business Journals) How To Finance America's Future February 18, 2011
(FORBES) Hey Honey, Size Really Does Matter..Especially When It Comes To Mobile Devices February 14, 2011
(The New York Times) This Week In Small Business: Peace, Love, and Misunderstanding February 14, 2011
(Intuit's Banking.com) How Much Did Your Customers Lose Today? February 10, 2011
(FORBES) Why Microsoft Will Win The Small Business Cloud War? February 10, 2011
(The New York Times) This Week In Small Business: Two Groundhogs and The Data Predict and Early Spring February 7, 2011
(Forbes) Sarah Palin's Kind of Hot, But Obama's Going To Make Me Money in 2011 January 31, 2011
(The New York Times) At Least We Are Not In India or Britain January 31, 2011
(The New York Times) This Week In Small Business: Hu, Health Care, and Why We Are (Still) Not Hiring January 24, 2011
(Business Journals) Social Media? This Penny Pincher Has Figured It Out! January 21, 2011
(The New York Times) This Week In Small Business: Feeling Bullish January 17, 2011
(FORBES) I Cheated With Amazon.com...And Got Caught! January 17, 2011
(The New York Times) The Republicans Want Your Advice January 10 2011
(Business Journals) Mark and Betty: A Penny Pincher's Affair January 7, 2011
(The New York Times) Resolving To Be Optimistic January 3 2011
(Forbes) We Will Never Accept Jake Gyllenhaal As A Warrior Prince. But Small Business Owners Are Starting To Accept The Cloud January 3 2011
Small Biz Technologies I'm NOT Buying in 2011 December 27, 2010
(The New York Times) This Week In Small Business: Going Mobile December 27, 2010
(The New York Times) This Week In Small Businss: Tax Cuts Pass, But Where's The Toga Party? December 20, 2010
(Forbes) Amazon's EC2... Almost As Promising As Cliff Lee December 20, 2010
(Business Journals) The Bedbugs Are Extra December 17 2010
(The New York Times) The Tax Deal Is A) Great B) Terrible C) Unpassable December 13, 2010
(Forbes) Why I'm Moving To The Cloud December 13, 2010
(The New York Times) The First Holiday Numbers December 6, 2010
(Forbes) Yes, I Wear Sponge Bob Boxer Shorts. That's Why I'll Pass On Video Technology For Now December 6, 2010
(Business Journals) Ben Bernanke And The Deathly Easing December 3, 2010
(The New York Times) This Week In Small Business: The T.S.A., The F.D.A, and Dog-Friendly Restaurants November 29, 2010
(Forbes) Then again...Maybe Buying A CRM Is Like Buying A Car November 29, 2010
(Forbes) Choosing A CRM Is Like Buying A Garden Hose November 23, 2010
(The New York Times) This Week In Small Business: Flying Pigs and Lame Ducks November 22, 2010
(Business Journals) Some Good News For Managing A Small Business: It Could Be Worse November 19, 2010
(The New York Times) This Week In Small Business: The Next Big Fight November 15, 2010
(WebCPA) Looking for the Right Woman (Or Right Smart Phone)? November 9, 2010
(The New York Times) Death, Taxes, and The QE2 November 8, 2010
(Business Week) Cigar Guy: The Best Candidate For Small Business October 28, 2010
(Business Journals) Advice For Brides and Business Owners October 28, 2010
(The New York Times) This Week In Small Business: Some Good News? October 25, 2010
(Accounting Today) Sticking With Microsoft Office? It's Almost A No-Brainer October 25, 2010
(Web CPA) Some Good News For Managing A Business October 21, 2010
(Business Journals) He Had A Novel Way Of Showing Jessica How He Feeled October 18, 2010
(Forbes) Cooking Up An Event Management Solution October 19, 2010
(The New York Times) This Week In Small Business: Taxes, Bankers, and the Windows Phone October 18, 2010
(The New York Times) This Week In Small Business: Bankruptcies, Waivers and iPads October 11, 2010
(The New York Times) Introducing Dashboard: This Week In Small Biz October 6, 2010
(Bloomberg Business Week) The Secret To Small Business Tech Support October 6, 2010
(Forbes) The Pros Of Hosted Phone Systems September 29, 2010
(Business Week) The Justin Bieber Effect September 23, 2010
(WebCPA) Sticking With Microsoft Office? September 21, 2010
(FORBES) Getting The Most From GOOGLE AdWords September 15, 2010
(FORBES) Project Management Software That Brings Order To Chaos September 15, 2010
(FORBES) How To Make Your E-mail Marketing Campaigns Sing! September 14, 2010
(WebCPA) Make Sure Your Tech Partner Is Not A Bridezilla September 6, 2010
(FORBES) Get Paid Now September 1, 2010
(Business Journals) Tom Is Selling His Business, Now What? August 27, 2010
(Business Week) Tax Those Bloggers, City of Philadelphia! August 25, 2010
(Business Week) How A Small Employer Preps For Health-Care Reform August 24, 2010
(Business Journals) The Right Customer Delivery August 13, 2010
(Business Week) Sending Applications To The Cloud August 13, 2010
(Business Week) If The Bush Tax Cuts Expire August 3, 2010
(Forbes.com) Backing Up Your Computer Backup Services July 20, 2010
(Forbes.com) How To Surf The Resume Tsunami July 16, 2010
(Business Week) How The Real Housewives of New Jersey Changed My Life July 15, 2010
(Business Week) The Small Business Jobs Bill: To Us, It's Meaningless July 13, 2010
(Business Journals) How To Avoid Disaster July 5, 2010
(Business Week) Why Financial Reform Benefits Small Business June 29, 2010
(Business Week) Tips For Tech Buying At A Small Business June 13, 2010
(Business Journals) Some Things Are Inevitable June 4, 2010
(Business Week) Don't Sabotage Your Business With Bad Data May 28, 2010
(Web CPA) Mary Has A Secret May 10, 2010
(Business Week) Microsoft's Utility Quiets A Chronic Complainer May 9, 2010
(Business Journals) Internet Surveys Aren't Just For Customers May 7, 2010
(Business Week) Be Prepared For More Tax Audits May 4, 2010
(Business Journals) Homage To Jim and Rich April 23, 2010
(Forbes.com) How To Run A Data-Driven Company April 23, 2010
(Business Week) Windows 7 Won't Raise Your Game April 14, 2010
(Business Week) One Business Owner's Take On Health Care Reform April 6, 2010
(Business Journals) Banks Are Taking Steps To Save You Time March 26, 2010
(Business Week) The Best and Worst Small Biz Blackberry Apps March 22, 2010
(Business Journals) Josh Is A Sadistic Pest; It Works For Him March 12, 2010
(Business Week) When IT Security Advice Goes Overboard March 8, 2010
(Business Week) This Business Owner Leads His Own Recovery March 5, 2010
(Accounting Today) How To Get A Loan February 24, 2010
(Business Week) Apple's iPad: No Fun for Small Biz February 17, 2010
(Accounting Today) Secrets and Bonuses February 15, 2010
(Business Week) Pricing Lessons From The Airline Industry February 12, 2010
(FORBES) Leave The Credit Card, Take The Cell Phone February 10, 2010
(Business Journals) Adada Muhammadu Needs Some List Advice February 5, 2010
Interview with Jim Blasingame January 27, 2010
(Business Week) Ask My Wife About The Next Recession January 26, 2010
(Business Journals) Why Does John Outsource So Many Things? January 22, 2010
(Business Week) Lessons In IT From Howard Stern January 21, 2010
(FORBES) The Return of the House Call January 11, 2010
(Business Journals) Attention Shoppers! Now's the Time to Buy stuff on the Net January 8, 2010
(Business Week) One Entrepreneur's Case For Inflation January 8, 2010
(FORBES) Video Conferencing is Within Your Reach January 6, 2010
(Business Week) How I Reigned In Spam December 27, 2009
(Business Journals) Mike's A Mess, But His Warehouse is A Thing of Beauty December 23, 2009
(Business Week) Why This Business Owner Isn't Hiring in 2010 December 22, 2009
(Business Week) Why The Entrepreneur Supports Bernanke December 15, 2009
(Business Journals) Kanye West, Nine Irons, a Blowtorch and The Net December 4, 2009
(FORBES) When Siblings Don't Pull Their Weight December 3, 2009
(Business Week) Why Entrepreneurs Benefit From A Weak Dollar December 1, 2009
(Business Week) Microsoft Dropped Office Accounting: Why The Suprise? November 30, 2009
(Business Week) Swine Flu Should Prompt Business Checkups November 17, 2009
(Business Jounals) How To Get Some SWAG November 10, 2009
(Accounting Today) Fearless Mike November 2, 2009
(BusinessWeek) Who To Watch To Gauge The Recovery October 30, 2009
(BusinessWeek) Dell Exec: Straight Talk on Virtualization October 29, 2009
(Business Journals) Here is how to go about getting a loan October 23, 2009
(Forbes.com) A Cheaper, Better Way to Ship October 22, 2009
(BusinessWeek) Office IT, from Mad Men to Now and Beyond October 9, 2009
(Business Journals) Let’s be upfront about secrets and bonuses October 9, 2009
(BusinessWeek) One Entrepreneur's Take On Unemployment September 29, 2009
(Business Journals) What A Girl Wants September 25, 2009
(Forbes.com) The Case For Not Having A Board September 22, 2009
(BusinessWeek) To Small-Businesses, It's Economic Data Overload September 15, 2009
(Business Journals) The 80% Factor September 11, 2009
(BusinessWeek) Why I Don't Get Netbooks September 10, 2009
(BusinessWeek) Why Some Entrepreneurs Will Miss The Recession September 8, 2009
(Forbes.com) Easy and Effective Tech Fixes At Your Fingertips September 4, 2009
(Business Journals) Accounting Software Only Sounds Boring August 28, 2009
(BusinessWeek) The Man Behind Our Software-Update Nightmare August 17, 2009
(BusinessWeek) Why Business Owners Should Plan For The Obvious August 14, 2009
(Business Journals) Judy's Trip To Washington August 14, 2009
(Forbes.com) The Case For Renting Your Phone System July 30, 2009
(BusinessWeek) National Health Care: How Small Business Will Fare July 21, 2009
(Business Journals) The best travel deal out there July 17, 2009
(BusinessWeek) Software for Business: When Not to Buy July 15, 2009
(Forbes.com) Refurbishing Your Retail Strategy July 13, 2009
(Accounting Today) Don't Forget The Handling! July 8, 2009
(BusinessWeek) Why the SBA's New Loan Program Stinks July 7, 2009
(Business Journals) SBDC's Are A-OK With Him July 3, 2009
(BusinessWeek) Staying Cool When Inflation Heats Up June 26, 2009
(BusinessWeek) Windows 7: Another Reason To Dread The Holidays June 17, 2009
(Forbes.com) Yes, You Can Reduce Your Health Care Bill June 10, 2009
(BusinessWeek) Ignore The Card Check Debate May 29, 2009
(Forbes.com) The Value of VoIP May 29, 2009
(BusinessWeek) Beware Social Media Marketing Myths May 26, 2009
(Business Journals) Best Excuse! Why....The Economy! May 22, 2009
(BusinessWeek) Why I Love Exxon May 22, 2009
(Accounting Technology) Don't Fire Your Clients! Charge More! May 20, 2009
(Business Journals) It Really Is About Location, Location, Location May 8, 2009
(BusinessWeek) Smartphone Apps: Businesses Should Pass May 4, 2009
(BusinessWeek.com) Jessica Alba's Financial Crisis May 1, 2009
(Accounting Technology) How Much Did I Lose Today? April 25, 2009
(Business Journals) How To Get That Toll-Free Conference Call For Your Company April 24, 2009
(Forbes.com) For Those Still Drowning In Paper April 23, 2009
(BusinessWeek) BusinessesI Wouldn't Start Today April 10, 2009
(Business Journals) Company Growth Is Overrated April 10, 2009
(Forbes.com) The Ultimate Business Timesaver April 2, 2009
(BusinessWeek) What I'll Miss About The Recession April 1, 2009
(Business Journals) Do What You Say You're Are Going To Do March 27, 2009
(BusinessWeek) How To Spot The Recovery March 13, 2009
(BusinessWeek) What's Terrible About Software Training March 13, 2009
(Forbes.com) Should You Do Your Own Taxes? March 10, 2009
(BusinessWeek.com) Why I Feel Sorry For Doctors March 6, 2009
(Bizjournals) Keeping In Contact With Customers...On The Cheap February 27, 2009
(BusinessWeek.com) Selling Silly iPhone Apps In A Recession February 27, 2009
(Forbes.com) Why Are You Still Not Banking Online? February 25, 2009
(Business Journals) There's Something About High School Kids February 13, 2009
(Forbes.com) Social Networking For Pros February 4, 2009
(BusinessWeek.com) Small Business: Don't Bank On The Stimulus January 30, 2009
(ABJ) The Good And Bad Of Phoning On The Internet January 16, 2009
(BusinessWeek.com) We Don't Need No Stinkin' Websites January 6, 2009
(BusinessWeek.com) Why Most Small Businesses Will Beat The Recession January 6, 2009
(Forbes.com) Many Happy Returns January 5, 2009
(ABJ) One Way Of Dealing With Charities January 2, 2009
(ABJ) Happy New Year! Give Me My Money! December 16, 2008
(BusinessWeek.com) Small Business Owners Shouldn't Fret Over Stocks December 2, 2008
(BusinessWeek.com) The Technology Tipping Point December 2, 2008
(ABJ) Don’t raise the price, make the product smaller instead November 21, 2008
(BusinessWeek.com) How Entrepreneurs Can Profit With Obama November 7, 2008
(BusinessWeek) What The Market Crash Taught Me About Tech November 7, 2008
(ABJ) Get Out Of The Office November 7, 2008
(ABJ) How To Ruin A Job November 3, 2008
(BusinessWeek.com) The Crisis May Be A Boon For Some Small Businesses October 21, 2008
(ABJ) Airlines charge extra for stuff now, is that so new? October 10, 2008
(BusinessWeek.com) Again! Tech That Does Not Work Won't Let Us Work October 1, 2008
(ABJ) Cover Yourself With CDARS September 29, 2008
(Forbes.com) How To Get The Most Out of Your Assests September 5, 2008
(ABJ) Life's Too Short To Waste On Things You Don't Enjoy Doing September 15, 2008
(BusinessWeek.com) Making Software Demos Productive August 29, 2008
(ABJ) There's A Guy Who Loves Recessions. Why Does He? August 29, 2008
(ABJ) Some Tricks To Help You Collect Money Owed You August 15, 2008
(Forbes.com) What's Really Going On At Your Company? August 11, 2008
(ABJ) Discriminate? Hell Yes! August 1, 2008
(BusinessWeek.com) Beware The Hype For Software As A Service July 24, 2008
(ABJ) Facebook For The Business Owner July 18, 2008
(Forbes.com) An Entrepreneur's Most Important Asset July 15, 2008
(ABJ) The Lightbulb Goes Off In The Head Of A Skinflint July 4, 2008
(ABJ) Paying For A Little Mental Health Break Might Help June 20, 2008
(Forbes.com) Scratching Your Competitors Back June 11, 2008
(BusinessWeek.com) The Super User For Your Software Project June 11, 2008
(ABJ) High Gasoline Prices? Bring It ON! June 6, 2008
(ABJ) When You're At The Stage Where You Always Pay, A Freebie Is Nice May 27, 2008
(Forbes.com) Improve Your Purchasing Process - Now! May 20, 2008
(ABJ) Get The Reports You Need Already May 12, 2008
(BusinessWeek.com) Confessions of A (Former) IT Scoundrel May 2, 2008
(Forbes.com) The Key To Management: A Balanced Scorecard April 29, 2008
(ABJ) This May Be A Shock To You: You Don't Need A Banker April 25, 2008
(ABJ) The Wonders Of Thank Yous And Free Stuff April 11, 2008
(Forbes.com) Hand Customers The Handling Bill April 7, 2008
(BusinessWeek.com) The Apps Small Biz Needs Now April 1, 2008
(ABJ) There Is Much To Be Wary About With Credit Cards March 28, 2008
(ABJ) Health Savings Accounts Are A Business Opportunity March 14, 2008
(BusinessWeek.com) Tech Trends To Ignore March 5, 2008
(Forbes.com) The Pain Of Going Paperless March 4, 2008
(ABJ) Don't Blindly Believe What Companies Say March 3, 2008
(Forbes.com) Go Get It Yourself! February 22, 2008
(ABJ) There Are Valid Reasons To Be Wary Of Putting Your Faith In Banks February 15, 2008

(BusinessWeek.com) Worthwhile Small Business Technologies

February 5, 2008
(ABJ) Finding The Perfect Financial Planner: Sometimes It's Kismet February 1, 2008
(ABJ) Is Your Bookkeeper Stealing From Your? January 18, 2008

(Forbes.com) The Secrets Of Smart E-Mail Marketing

January 17, 2008
(ABJ) Printers And The Cost Of Their Ink Are A Pain January 4, 2008

(BusinessWeek.com) Tech 'Solutions' Your Small Biz Can't Use

January 4, 2008
(ABJ) Removing Dishonesty, Adding Trust To Counting Sick Days December 14, 2007
(ABJ) The Tip Of The Iceberg December 3, 2007

(BusinessWeek.com) Ten Penny-Pinching Ideas for 2008

November 21, 2007
(ABJ) Banding Together Is A Matter Of Utility November 16, 2007
(ABJ) Exit - stage left November 2, 2007
(ABJ) Life can be different in the inner city for the stingy business owner October 19, 2007
(ABJ) See how consultants can worm their way in September 21, 2007
(ABJ) Contract, what contract? September 7, 2007
(ABJ) Go wireless but go cheap August 24, 2007

(BusinessWeek.com) Savvy Saving on Software

August 21, 2007
(ABJ) Enroll your employees in 401(k) for purely selfish reasons August 10, 2007
(ABJ) A frugal way to create some traffic July 27, 2007
(ABJ) Eateries that don't take cards are losing out in long run July 16, 2007
(ABJ) The lastest role model: Paris Hilton June 29, 2007
(ABJ) Why do you go to an office supplies store when you can shop online? June 15, 2007
(ABJ) Get 'audit wolf' to find savings on services June 8, 2007
(ABJ) Some 'experts' say fire your customers — well, don't June 1, 2007
(ABJ) Most financial statements for small firms are useless May 18, 2007
(ABJ) Backdating for the rest of us May 4, 2007
(ABJ) Microsoft has a winner with its new Office 200 April 20, 2007
(ABJ) Lower those insurance rates April 5, 2007
(ABJ) CRM is not a four-letter word March 16, 2007
(ABJ) Hey, get this: Your C.P.A. is not G.O.D. March 2, 2007
(ABJ) How Much Money Did You Lose Today? February 2, 2007
(ABJ) Avoid Window Vista while you can January 5, 2007
(ABJ) Get Rid Of Your Inventory January 19, 2007
(ABJ) A love song to the frugal ways of Wal-Mart November 10, 2006
(ABJ) Create rapport by paying early on specific days October 16, 2006
(ABJ) Get free tax advice from the IRS October 2, 2006
(ABJ) Don't waste money on a fancy office you don't need September 4, 2006
(ABJ) Wise up and squeeze free services from your insurance broker August 18, 2006
(ABJ) Try it, you'll like it: Ask and ye shall receive lower price August 4, 2006
(ABJ) You've done the work, so do the billing July 21, 2006
(ABJ) You pay for 'handling,' how about charging for it? July 7, 2006
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